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Luxemburg - Manager, Web Products Training

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Luxemburg - Banking - Manager - Royal Bank of Canada

Position Purpose: Responsible for leading Trainers in the design, development, and delivery of training programs and materials that support the web product training strategy.  Continuous improvement of the training and online self-service programs.  Provides consultation and support to Client Solutions &  Sales and Distribution for prospective and existing clients. Provides feedback and advocates for product enhancements. Key Accountabilities: PRIMARY RESPONSIBILITIESTraining Team Management 40%• Manage a team of Trainers locally and globally.• Esure employees understand our vision, as well as support and reinforce client focused behaviors that contribute to RBC Dexia goals.• Provide focus and clarity in establishing individual goals, driving performance, supporting career development and reqwwarding individual and team success.• Custlivate a cross functional and internaltional mindset that puts client best interest ahead of individual and business agendas.• Accest and scussfully execute change while supporting employees through the process, and keeping them focused on business priorities. • Manage work allocation and SLA measurement across team.• Recruit and maintain a top caliber team • Clearly define roles & responsibilities, as well as succession plans and ...


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