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Helsinki - Regional IT Team Lead Northern Europe

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Helsinki - Engineering - IT - Sulzer

Sulzer has launched a new global IT-Strategy to strengthen Sulzer's Information Technology as enabler for our businesses. For this challenging position we are looking for a dedicated and experienced   Regional IT Team Lead Northern Europe (Based in Finland / Russia) Your Job Reporting to the Head of IT Support EMEA region,  you will lead the local 2nd level / field support team of about 2-5 support engineers focused on supporting IT infrastructure and applications within the sub-region. This will be a local, virtual resource team having the key focus in delivering high quality support, reaching the defined service levels and achieve a top customer satisfaction rating.   Your Main Tasks and Responsibilities Act as Service Desk Responsible for the region based on ITSM best practice Proactively manage the services offered to customers, requests at CIO Office to assist in add, freeze, modify or discontinue services within the area of responsibility Ensure the coordination of this team to be capable of delivering highly mature services and quick issue resolution Support her/his manager in ensuring that all supporting components of the service, including any associated SLAs and OLAs are aligned and managed as an integrated service Focus on continuous service improvement initiatives ...


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