Dublin - Tier 3 - UKI Service Desk - Senior Analyst-

This Job Vacancy is no longer available! Available Jobs

To provide a defined range of efficient and effective administrative services to UKI  Accenture population thus enabling the customers to focus their time according to their business priorities.   Responsible for the day to day operational status of Tier 3 administrative function, to ensure operational procedures are followed and company quality standards are met. Reporting to the Service Desk Specialist.     JOB CONTEXT   Accenture is a global organisation with a strong focus on teamwork and delivery excellence. The nature and culture of the organisation requires every individual to be passionate about outstanding client service delivery, first class internal customer service, collaborative teamwork and individual performance excellence.   The UKI AWS Service Desk provides administrative and telephone support services to all UKI employees through a shared support model using workforce management tools. The team's main service offerings are Switchboard, Reservations and Facilities Helpdesk functions. The team is divided into three tiered groupings - Tiers 1 and 2 consist of 16 Service Desk agents, responsible for day-to-day operations.   The Tier 3 team is responsible for all reporting and administration pertaining to the UKI Service Desk. The team also operate a KPI Manag ...

Read more

Partners