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Manager / Team Leader
Spain, Catalonia, Barcelona
Our International Customer Care Center Western Europe (ICC WE) gives support to people with diabetes and health care professionals from Spain, Portugal, Italy, France, Germany, UK, Ireland and Switzerland. We are part of the Roche Groups and located in Sant Cugat del Vallès (Barcelona).
Reporting to the Head of the ICC WE the Team Manager will be in charge of a group of around 15 call advisors.
Acts as Key Affiliate Manager for one of our markets
Develops new service concepts for the markets you are responsible for and makes sure successful implementation
Guides and supervises a group of multilingual call
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