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Senior Specialist / Project Manager
Purpose of the Job
The Customer Engagement Supervisor is responsible for overseeing the team of customer engagement personnel who are proactively reaching out to their assigned potential and existing customers to develop and maintain a successful business relationship. Specific activities include oversight for Customer Engagement Analyst activity, coach and mentor the analyst group, drive efficiency and productivity. These management activities will include setting individual goals, work plans, and support process and internal governance improvements. This role will also derive decisions and action based on a data driven approach using reports generated from ticketing and usage / analy
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