World leader in the field of in vitro diagnostics for over 50 years, bioMérieux conceives, develops, produces and markets diagnostics solutions (systems, reagents, software and services) intended for clinical and industrial applications, which determine the origin of a disease or a contamination to improve the health of patients and insure consumer safety.
bioMérieux is present in over 150 countries through 43 subsidiaries and a large network of distributors. More than 90% of our sales are done internationally. Its corporate headquarters are located in Marcy l’Etoile, near Lyon, in France.
Joining bioMérieux, is choosing to join an innovative company with a long term vision, committed to the service of public health and carried out with a humanistic corporate culture.
We look for candidates whose motivation is to invest in themselves, in the projects of the future, and to participate in a collective adventure led by a pioneering spirit.
We have the commitment to offer our collaborators a working environment which encourages team spirit, with priority given to training and development with international career opportunities.
Our Group offers numerous possibilities: so come and join the 10,000 bioMérieux employees who have already identified with these values!
Within the Global Industry Customer Service ( GiCS) department, as a Global Application Specialist (AS) , you will be part of the Pharma application specialists and system engineers team. Your role will mainly support the Mycoplasma and PPM range for Industry and serve our Service community worldwide. Your priorities will be:
Develop training modules and perform the training in the Marcy Training Centre and in delocalised Trainings in the regional hubs
Provide and Support all needed training materials, like Customer Training Kit, Teaching Scenario, prerequisites
Perform Coaching travels to the subsidiaries and Support the Level 1 on the field
Attend to the R&D Projects for the Mycoplasma and PPM in regular meetings, be the voice of the customer and the Level 1 during the development and changing steps
Report the Project follow up in the CSI management meetings
Responsible for the Service Readiness with the preparation of Service Launch Files and communication to the Service community
Perform and support the Validation and Qualification for the range, update the needed documentation and share the expertise
Contribute to the continuous improvement of products, services, training materials, including the creation of Digitized tools as video tutorials or e-learnings.