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Customer and Trading Manager - Convenience

Sainsbury's Bank

Sainsbury's Bank

Commercial Banks, Retail Banks

Cambridge - Großbritannien

Manager / Team Leader

Experteer Overview

In this role you will run store operations and ensure a smooth daily service, often as the sole manager on shift. You’ll lead a small team to deliver fast, friendly customer service and meet performance targets. You will handle people management, disciplinaries, and scheduling, keeping operations compliant and efficient. Your work supports Sainsbury’s vision of a trusted, inclusive workplace where customers and colleagues thrive. This is a hands-on leadership role with a clear impact on service quality and store performance.

Pay / Benefits

  • Discount card – 10% discount after four weeks
  • Annual bonus scheme
  • Free food and hot drinks for colleagues
  • Generous holiday entitlement
  • Pension – match contributions
  • Sainsbury’s share scheme

Responsibilites

  • Run daily store operations and ensure smooth, safe service
  • Manage performance, disciplinaries, and scheduling for the team
  • Coach and develop colleagues to maintain high customer service
  • Ensure KPIs are met or exceeded (sales, availability, satisfaction, engagement)
  • Provide operational leadership in the absence of more senior managers
  • Collaborate with nearby stores as needed

Key requirements

  • Track record of delivering excellent customer service and coaching others
  • Experience leading a team in a fast-paced, customer-facing environment
  • Operational leadership in the absence of senior management
  • Proven ability to meet or exceed KPIs and drive performance
  • Experience handling employee relations issues (performance, absence)

Description

In this role you will run store operations and ensure a smooth daily service, often as the sole manager on shift. You’ll lead a small team t…
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