End User Support Engineer

NEC Software Solutions

Human Health and Social Work

Cork - Irland

Senior Specialist / Project Manager

Experteer Overview

In this role you will provide expert end-user support and act as the escalation point for Ireland-based incidents. You will drive ITIL-aligned processes, coordinate complex issues, and partner with infrastructure, security, and applications teams to enhance the end-user computing experience. You’ll work on desktop support operations, patching and security hardening, and contribute to continuous service improvements. This is a hands-on, cross-functional role with a strong focus on incident resolution and knowledge sharing, supporting VIPs and business-critical users.

Pay / Benefits

Pension matching
25 days holiday + bank holidays with buy/sell option
Flexible benefits
Free LinkedIn Learning access
EU right to work and travel requirements
Vetting and references checks

Responsibilites

Serve as primary escalation point for complex desktop, hardware, and software issues in Cork
Provide advanced troubleshooting and root cause analysis for recurring incidents
Define and enforce technical standards and best practices for end-user support
Manage endpoint tools (Microsoft Intune) and ensure device patching and security compliance
Support VIPs and business-critical users and communicate resolutions to non-technical stakeholders
Maintain technical documentation, SOPs, and knowledge base; ensure accurate asset and incident records in Ivanti ISM
Collaborate with Infrastructure, Security, Networking, and Applications teams on cross-platform issues; participate in roadmaps and service improvement initiatives
Identify opportunities for automation, standardisation, and cost optimization

Key requirements

Significant enterprise desktop/end-user computing experience
Proven experience with Windows and macOS desktops
Advanced troubleshooting across hardware, OS, and enterprise applications
Experience with endpoint management (Intune, SCCM/MECM, Ivanti, JAMF or similar)
Strong knowledge of desktop security, patching, and device compliance
Experience supporting Microsoft 365 and collaboration tools
Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi‑Fi)
ITIL-based service management experience and ITSM tools (Ivanti ISM, ServiceNow)
Ability to perform root cause analysis and drive problem management
Senior/lead technical experience with mentoring or escalation management
Full driver's license

Strong communication and stakeholder engagement Ability to simplify technical issues for non-technical audiences Collaboration across multiple teams and functions Microsoft Intune Windows and macOS desktop environments Endpoint management platforms

Description

In this role you will provide expert end-user support and act as the escalation point for Ireland-based incidents. You will drive ITIL-align…

1M+ top positions worldwide with salary benchmarks
Be discreetly found and contacted by headhunters
Exclusively for senior-level professionals and executives

Already a member?