Service Manager

Vertu Motors

Vehicle Retail Trade,

Chesterfield - Großbritannien

Manager / Team Leader

Experteer Overview

In this role you lead the 32-strong Aftersales team at Vertu Land Rover Chesterfield, driving service quality and operational efficiency. You align with a growth-focused, prestigious brand to deliver exceptional customer experiences and maintain brand standards. You will implement processes to outperform customer satisfaction benchmarks and optimize costs while safeguarding safety and data integrity. This opportunity offers clear career progression, ongoing training, and a strong benefits package within a renowned automotive group.

Pay / Benefits

25 days holiday
online rewards platform
preferential Service Rates
Colleague Purchase Scheme
Share Incentive Scheme
Pension

Responsibilites

Implement and maintain processes to achieve customer satisfaction levels above the manufacturer national average
Monitor and control costs in line with the business plan while maintaining quality standards
Ensure accurate collection and recording of customer data in line with Group standards
Adhere to manufacturer standards at all times
Maintain a safe working environment
Monitor and drive colleague performance

Key requirements

Proven track record as a Service Manager or in a similar role
Strong leadership and people management skills
Ability to increase performance, profitability, and operating efficiency
Excellent communication and organisational skills
A passion for delivering outstanding customer experiences and aligning with company values

Leadership Communication Organisational skills Customer-focused mindset

Description

In this role you lead the 32-strong Aftersales team at Vertu Land Rover Chesterfield, driving service quality and operational efficiency. Yo…

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