Support IT
Headhunter: LHH
Manufacturing Industry
Genève - Schweiz
Specialist
Hybrid
Experteer Overview
In this role you will be a key point of contact for end users in an international Geneva-based environment, contributing to local IT infrastructure and projects. You will deliver onsite support, resolve incidents, and assist with the deployment of IT initiatives while promoting user adoption of digital tools. You will work closely with global IT teams and external vendors to maintain equipment, optimize services, and drive continuous improvement. This position offers the chance to shape user experience and support a collaborative, cross-functional IT function in a regulated, multilingual context.
Responsibilites
- Provide onsite IT support for hardware, software, collaboration tools, mobility, and meeting room tech
- Manage and resolve Level 1 and Level 2 incidents
- Participate in deployment and follow-up of local and global IT projects
- Support user adoption of digital tools and deliver training when needed
- Ensure high-quality user experience and service levels
- Collaborate with global IT teams and external vendors
- Maintain IT equipment and infrastructure
- Contribute to IT procedures, quality, compliance, and continuous improvement initiatives
Key requirements
- Degree in Computer Science, Information Technology, or equivalent experience
- 2–3 years of IT support and/or infrastructure experience
- Hands-on end-user support experience
- Knowledge of Microsoft environments (Office 365, Outlook, Teams, Windows)
- Familiarity with desktops, mobility, networking, and conferencing solutions
- Initial experience or strong interest in IT projects and user enablement/training
- ITIL knowledge is a plus
- Experience in a regulated environment is advantageous
- Fluent French and professional English required
Description
In this role you will be a key point of contact for end users in an international Geneva-based environment, contributing to local IT infrast…
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