Sr Mktg - Comms Specialist

about the role
Mission
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International Business (IB) serves Orange Business multinational customers outside of France. The entity is spread over 4 operational regions: Europe, APAC (Asia Pacific), AME (Americas), IMEAR (Indirect, Middle East, Russia). In 2021, IB weighs 1.9 billion euros in revenue and is 2,245 employees strong.
Within IB, the Sales Academy is a dedicated center for all international Sales and Pre-Sales teams, to support Skills and Knowledge development. We provide training courses on our products and services portfolio, market knowledge, our strategy, tools and processes, and more. We also actively promote best business practices sharing.
The Content & Communication Manager is responsible for the promotion plan and animation of Sales Academy activities and leads the creation of tailored training contents for strategic learning programs, both across all media.
He/she leads content creation with experts (webinars, reference documents, fun mobile micro-learning, etc.) and the curation of online content.
He/she manages the distribution of Sales Academy communications internally and animates the Sales community as well as onboards Newcomers.
Activities
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* Lead communications
* Define, plan and implement the communication plan across all media (e-mail, video, webinar, etc.) in coordination with OBS marketing, communication and HR teams, to reach a demanding and volatile target worldwide
* In particular, create and deploy Sales Academy newsletters (monthly for newcomers, twice a year for the global newsletter) and occasional mailings on our training actions, via EasyMail, the internal e-mailing tool
* Recommend relevant improvements to maximize the success of actions with the target
* Manage the Sales Academy intranet site
* Maintain quality and relevance of the site, with structure and content always in line with corporate strategy and target needs
* Manage updates and publication of new content / pages, in coordination with the rest of the team and the IT department
* Monitor performance indicators, and suggest actions to ensure a continuous improvement loop
* Supervise, design, produce and enhance training contents
* Design and produce training contents to enable teams to reach and exceed their targets and be more efficient at their job
* Improve the storyline and overall clarity of our webinars, with experts, support presentation creation (PowerPoint) and coach on public speaking
* Organize the gathering and analysis of qualitative feedback on all activities, to ensure a continuous improvement loop
* Lead the creation and publication of short, gamified content in the Hello Learning micro-learning mobile application (Beedeez platform).
Lead all related promotional activities, back-office tasks, satisfaction surveys, reporting and animation
* Develop and animate the Newcomers community
* Lead the dedicated section on the intranet site
* For online events, define the agenda, build presentations and leadership scripts, carry out communication mailings, ensure logistics, then pinpoint improvement actions
* For face-to-face events, define the detailed agenda and budget, develop branded content with all stakeholders, produce and distribute all communications, supervise logistics with service providers (on site, team building, catering, etc.), build a post-event analysis with relevant improvement plans
about you
Skills / Competencies required
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* Ability to work in an international, dynamic and complex environment (matrix structures)
* Leadership, ability to unite and work cross-functionally, with remote teams
* Excellent project management skills: prioritization, anticipation, good decision maker and respect of costs and deadlines
* Excellent written and oral communication skills, with a strong customer focus
* Public speaking skills, with the ability to present educational content and coach speakers with different proficiency levels
* Analytical mind, attention to detail
* Ability to meet challenges and offer creative solutions, with a drive for excellence
* Strong personal involvement, assertiveness, adaptability and autonomy
* Minimum 10 years of experience in Marketing & Communication, preferably in an international environment, in digital
* Experience in organizing events and managing external service providers
* Mastery of the MS Office package, very proficient with PowerPoint. Knowledge of Photoshop or video and audio editing software is a plus.
* Training or sales experience is a plus.
* Languages: English and French (bilingual)
additional information
Key behaviors / Company values
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* Customer First focus
* Can do attitude
* Support a learning culture
* Teamwork / Smart collaboration
* Agile Mindset
department
International Business
contract
Regular
JOB SOURCE: COMPANY
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